Expert Practitioner Support is a pre-paid time based add-on service available to customers that provides 1:1 assistance (remotely) to assist with non-technical product related support.

To request Expert Practitioner support please complete the following:

1. Submit a ticket providing contest for the type of support you're requesting
2. Visit our Call Booking Page and after entering your name and email address, select the Safran Risk Expert Practitioner option for Meeting Purpose
3. Enter a brief overview and provide the new Support Ticket Number listed 
   
4. Ensure your own timezone is selected
5. Select the duration you would like (30mins or 1hr). Whole 30mins are the minimum increment.
6. Available dates will be shown, select a date 
7. Available times will be listed, select a timelot
   
    
8. You will be emailed a calendar invite for the selected date and time for the Expert Practitioner period.